Returns & Refund Policy

We expect that you will be more than happy with your purchase from Icebound Therapy. If for any reason you are not completely satisfied please contact us within 30 days of receiving your items.

Products must be unused, undamaged and in their original packaging. Please also include your invoice or packing slip which was originally sent with your order.

Once returned, we are happy to issue you a full refund or if you would like an exchange that can also be arranged.

Refunds that are issued will go back into your account within 1-3 days of the refund being processed.

Returns Address:

Icebound Therapy,
Alma House,
1A Rectory View,
Shadforth,
Durham,
DH61LF

Please contact us via live-chat, email info@icebound.co.uk or by phone 0333 7726 134 to arrange a return.